Diana Senek

Diana is the bright-eyed administrator of the KSA Vision Clinic, i.e. the person who greets visitors as they step through the door before cheerfully attending to their needs. She came to work in the clinic thanks to personal experience. Namely, she first visited KSA to get pre- procedure eye examinations done and started work here soon after. She has now been the administrator of our Tallinn clinic for ten years. Thanks to her personal experience with the procedure, Diana understands the customers before they even finish their first sentence and knows how to make them feel at home. Diana is fluent in five languages.

Education
Võru County Vocational Training Centre, Tourism Management, 2008

Further theoretical and practical training
XXXV Congress of the European Society of Cataract and Refractive Surgeons, Lisbon, Portugal, 2017
Moscow International Congress of Cataract and Refractive Eye Surgery, Moscow, Russia, 2015
100 % Optical Annual Meeting, 100 % Optical, London, England, 2015
Customer Service, Rod Solar, Estonia, 2014
Unleash the Power Within Workshop, Edu Akadeemia, Estonia, 2014
Learning Languages Quickly and Efficiently, Embassy of Education, Estonia, 2014
ASOA Annual Meeting, ESCRS & ASOA, Boston, USA, 2014
LHV Instalments and Dealer Programme, LHV, Estonia, 2013
Customer Service – Establishing Contact, Olga Meinson, Estonia, 2012
Customer-Oriented Service and Sales, Olga Meinson, Estonia, 2012
Customer Service as Art, Intelligentne Grupp, Estonia, 2012
Sales and Service Training, Olga Meinson, Estonia, 2011

Personal experience
Diana underwent the Flow procedure in January 2013.