Lilia Kazakova

Customer consultant

Lilia works as a consultant in the KSA call centre. Her primary duties are advising customers and booking eye examinations and procedures. Since she studied Finnish philology at the Tallinn University, she can perform her duties in four languages: Estonian, Russian, English and Finnish. According to Lilia, communicating with people in different languages is the most interesting part of her job. Lilia underwent the Flow procedure in September 2014 and can answer all important questions thanks to her experience.

Tallinn University, Finnish Philology

Further theoretical and practical training
Further training in Finnish, Embassy of Education, Estonia, 2015
LHV Instalments and Dealer Programme, LHV, Estonia, 2015
CIMO summer courses, Tampere, 2013
Finnish crash course, Turku, 2012

Personal experience
Lilia underwent the Flow procedure in September 2014.