Patient feedback is extremely important to us. Firstly, positive feedback shows that we are doing the right thing, then again the negative teaches us how to work better. Therefore, it would be very much appreciated if you use the form in the bottom of the page to let us know, if and how satisfied you are with the services that the KSA Eye Centre provides.

The importance of communicating with our patients is best summarized by Dr. Ants Haavel: “We find the “happy factor” highly important. 90% of our patients have been recommended by their friends and if our present patients are not happy, our business will dry up“.

Some of the more cheerful feedback stories we have uploaded also on our website.

Juhan  Ulfsak, 34, Tallinn

The laser surgery wasn’t at any point physically painful, it did give me the jitters, but there are remedies for that. Since I was being precisely told what was going on, it was even a bit interesting. The procedure seemed, after all that anxiety, even quite short.

After the procedure – I was a bit euphoric and high due to all of the specific drugs and I couldn’t wait to pop my lids opened to see what was what. Read more...

Read also about the experiences of other patients

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